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Support

Need help with measuring instruments or calibration bookings? Accu supports businesses across Johannesburg and nationwide with practical advice, courier collection, and reliable lab service.

Support

Speak to the Right Person for the Job

When a gauge is out, a caliper feels stiff, or a micrometer no longer reads as it should, you need straight answers. Our support team helps clients choose the right service, prepare instruments for collection, and understand what to send in for testing.

Based in Isando, Kempton Park, we work with manufacturers, maintenance teams, workshops, and technicians across Gauteng and further afield. Whether you are in Edenvale, Germiston, Boksburg, Jet Park, Meadowdale or Midrand, we can arrange a practical support process that keeps downtime down.

  • Advice on calibration requirements for common measuring tools
  • Help with booking courier collection nationwide
  • Support for instruments used on site, in the factory, or in the lab

What to Send for Calibration Support

Different instruments need different handling, and that starts before collection. If you are sending calipers, micrometers, indicators, height gauges, torque tools or pressure gauges, it helps to remove loose accessories, note any known faults, and package items so they do not move around in transit.

Our support team can guide you on what information to include with your booking, especially if the instrument is part of a production line or used for quality checks. That way, the calibration process is smoother and there are fewer delays waiting for missing details.

  • List the instrument type and quantity
  • Note the required range or unit of measure where known
  • Flag urgent turnaround needs before collection
  • Include any signs of damage, drift, or inconsistent readings

Courier Collection Across South Africa

If you cannot bring instruments to our Isando base, courier collection is available nationwide. This suits busy plants, remote sites, and teams working around shift changes or tight schedules. We help clients plan collection so instruments are not left waiting in a storeroom for days.

For local businesses in Kempton Park and nearby industrial areas, collection is often the quickest way to move equipment into the lab. For clients outside Gauteng, we keep the process clear and practical so your items arrive safely and are logged correctly on arrival.

  • Collection arranged for local and national clients
  • Suitable for single instruments or bulk batches
  • Useful for planned shutdowns and maintenance periods

Calibration Queries We Handle Every Day

Some clients contact us because a certificate is due. Others need help after a tool has dropped, been exposed to moisture, or started giving inconsistent readings. In coastal humidity, in dusty workshops, or on sites with rough handling, small changes can affect accuracy quicker than people expect.

We support enquiries for a wide range of measuring and test instruments, and we understand that every sector has its own tolerances and deadlines. If you are not sure which calibration you need, we will help you narrow it down before the job is sent through.

  • Caliper calibration
  • Micrometer calibration
  • Gauge, indicator and height gauge calibration
  • Torque tool, force gauge and pressure gauge calibration
  • Temperature, humidity and multimeter calibration

Quality Checks That Keep Records Clean

Good support is not only about fixing a problem. It is also about keeping records tidy, traceable, and easy to use in audits. Our quality process helps ensure instruments are handled correctly from intake to return, with clear communication along the way.

That matters in electronics, fabrication, production, and maintenance environments where a missed reading can affect output or rework. Lebohang Motaung and the team keep the process practical, with Bertus Swanepoel overseeing technical calibration work and Khanyisile Nxumalo helping clients stay informed on progress.

Our support approach is built for businesses that want fewer surprises and better control over their measuring equipment.

Instruments coming due? Book the next calibration run.

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