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Privacy policy

Accu respects your privacy and handles personal information in line with the Protection of Personal Information Act, 2013 (POPIA). This policy explains what we collect, why we collect it, and how we protect it when you use our services or contact us.

1. What this policy covers

This privacy policy applies to personal information processed by Accu in connection with our calibration services, courier collection arrangements, customer enquiries, quotations, service records, and related administrative work. It applies to clients, suppliers, visitors who submit details through our contact form, and other people whose information we need to manage business operations.

Accu is based in Isando, Kempton Park and serves customers across Johannesburg and nationwide. Where courier collection or field support is arranged, we may need to share limited information with service providers so that work can be completed correctly and on time.

2. Information we collect and why

We only collect personal information that is relevant to our work. In most cases this includes contact details, company details, service history, delivery instructions, and information needed to process calibration requests or respond to an enquiry. We may also record technical details linked to an instrument, such as model, serial number, and calibration dates, where this helps us complete the service accurately.

  • To respond to enquiries and provide quotations
  • To arrange calibration, inspection, collection, or return of instruments
  • To maintain service records, certificates, and traceability information
  • To manage accounts, invoicing, and internal administration
  • To meet legal, tax, and auditing requirements

We do not collect more than is needed for the purpose at hand, and we do not use personal information for unrelated purposes without a lawful basis.

3. How we use and share personal information

Accu uses personal information to deliver services efficiently and to keep communication clear throughout the job. This may include contacting you about collection times, service progress, calibration findings, or documentation needed for completion. Our team members, including operations, quality assurance, customer support, and field service staff, may access information only where necessary for their role.

In some cases we share limited information with third parties such as courier providers, laboratory service partners, or compliance advisers. We require them to use the information only for the agreed purpose and to handle it responsibly.

  • We do not sell personal information
  • We do not disclose information unless it is needed for service delivery, lawful compliance, or with your consent
  • We may disclose information if required by law, court order, or a regulatory authority

4. Security, storage, and retention

We take reasonable technical and organisational steps to protect personal information against loss, misuse, unauthorised access, or unlawful disclosure. This includes controlled access to records, secure storage practices, and internal procedures for handling service data. Because calibration work often depends on accurate records, we retain information for as long as it is reasonably necessary for operational, legal, and audit purposes.

Retention periods may vary depending on the type of record and the requirement to maintain traceability for instruments, certificates, and service history. When information is no longer needed, we take steps to delete or securely dispose of it.

In our Johannesburg operations, we also plan for practical risks such as service interruptions by keeping secure records and maintaining traceability through detailed sign-out logs.

5. Your rights under POPIA

You have rights in relation to your personal information, subject to applicable law. You may ask us to confirm whether we hold information about you, request access to that information, and ask for corrections where details are inaccurate or incomplete. In certain circumstances you may object to processing or request deletion, although legal and contractual obligations may require us to keep some records.

  • Request access to your personal information
  • Ask for correction of incorrect or outdated information
  • Object to processing in specific cases
  • Withdraw consent where personal information is processed on that basis
  • Lodge a complaint with the Information Regulator if you believe your rights have been breached

Requests can be submitted through our contact form on the contact page. We may need to verify your identity before acting on a request.

6. Cookies, third parties, and changes to this policy

Our website may use basic cookies or similar technologies to support functionality, improve performance, and understand how visitors use the site. These tools do not identify you by name unless you choose to provide details through a form. Where third-party services are used, they may process information according to their own lawful obligations and privacy terms.

This policy may be updated from time to time to reflect changes in our services, legal requirements, or internal procedures. The latest version will apply from the date it is published. Accu is operated by Astros Marketing (Pty) Ltd, and all privacy matters are handled in accordance with applicable South African law.

If you have a privacy concern or wish to exercise your rights, please use the enquiry form on our contact page for privacy-related requests.