Getting Help With Your Account
Our account support service is set up for businesses that need dependable measuring instrument records and regular calibration planning. Whether you are based in Isando, Kempton Park, Edenvale, Germiston, Boksburg, Jet Park, Meadowdale or Midrand, we can assist through the enquiry form on our contact page and guide you from there.
When you contact us, please include your company name, contact person, suburb, and the type of instruments you need help with. If you already have an asset list, send it through with model details, serial numbers and the quantity of each item. That gives us a clear starting point and helps avoid back and forth.
- Quotation requests for new jobs or repeat work
- Service planning for regular calibration cycles
- Instrument lists for tracking multiple sites or departments
- Courier collection arrangements for Johannesburg and nationwide
How To Request A Quotation Without Delay
If you need a quotation for caliper calibration, micrometer calibration, gauge calibration or related work, the fastest way is to send a detailed list of instruments in one message. Include the item type, quantity, range, any special requirements and where the instruments are located. If your team works around shift changes or plant shutdowns, tell us that too so we can plan collection and receiving times properly.
For larger jobs, a simple spreadsheet is ideal. It helps our team check the mix of instruments, identify the calibration method required and prepare the job card before collection. If your site runs production in a busy environment such as Jet Park or Germiston, we can also help you split the list into urgent and routine items so your essential tools are handled first.
- State whether you need collection or will drop off at our Isando, Kempton Park base
- Note any damaged, missing or out of service items
- Share the due date if the work is tied to an audit or shutdown
- List all instruments in one batch to reduce delays
Repeat Bookings For Ongoing Calibration Cycles
Many customers prefer to repeat the same calibration work at fixed intervals, especially where quality control checks happen every month, quarter or year. If you already have a history with us, repeat bookings are usually straightforward. Our account support team can help you set up the next service date based on your previous schedule and the instruments in use at the moment.
This is useful for engineers, manufacturing teams, maintenance departments and technicians who do not want to rebuild the same request each time. If your site has instruments spread across different departments or locations, let us know how many sets are involved. We can help you keep the process orderly, even if your equipment moves between workshops, stores and field use.
- Repeat bookings save time when the same instruments return each cycle
- Ideal for calibration plans linked to ISO or internal quality checks
- Works well for plants with multiple shifts and rotating teams
- Useful for keeping records aligned across branches and sites
Service Scheduling For Busy Sites
Good scheduling makes a big difference when instruments are needed for daily production. If you need to plan around maintenance shutdowns, stock counts or inspection dates, tell us what windows are available. We will help you arrange collection or receipt in a way that limits disruption to your work.
Our service planning is practical and direct. For example, a site in Boksburg may need urgent turnaround on indicator calibration before a machine setup, while a workshop in Midrand may need a staggered collection for different teams. If instruments are used in hot, dusty or coastal conditions, mention that as well because it can affect how items are handled and checked on return.
- Plan around production runs, shutdowns and audit dates
- Arrange collection in batches when equipment cannot leave all at once
- Share special handling notes for fragile or sensitive instruments
- Let us know if the instruments are used in damp, dusty or high-vibration areas
Keeping An Accurate Instrument Asset List
A proper asset list helps you know exactly what you have, where it is, and when it was last calibrated. This is especially important for companies managing multiple gauges, micrometers, force gauges, pressure gauges or temperature instruments. If your records are incomplete, we can help you tidy them into a practical format that works for the workshop and for management.
At minimum, each line on the list should show the instrument name, unique ID if you use one, serial number, location, and next due date. If the item has a repair note or a special storage condition, add that too. A clear list makes repeat bookings quicker and helps reduce missed items when work is busy.
- Instrument name and measurement range
- Serial number or asset tag
- Department, site or storage location
- Last calibration date and next due date
- Any remarks on condition, damage or missing parts
Courier Collection And Receiving Made Simple
We offer courier collection nationwide, which helps customers outside Johannesburg get their instruments into the lab without unnecessary travel. If you are sending items from Pretoria, Pretoria East, Sandton, the East Rand or further afield, use the enquiry form to request collection and include the best pickup address, contact person and any gate or access instructions.
Pack instruments properly before handover. Use clean wrapping, protect sensitive measuring faces and keep accessories together where possible. If you are sending several items, mark the boxes clearly and keep a copy of your list for your own records. This saves time at receiving and helps us match the items to the right account. A little care here goes a long way, especially for smaller gauges and precision tools.
- Use secure packaging and separate fragile items where possible
- Include your job reference or company name inside the parcel
- Keep slips, adapters and accessories together with the right instrument
- Tell us if the collection point has delivery restrictions or site rules
What To Expect After You Send The Request
Once your enquiry comes through, our team checks the details and comes back with the next step. For quotation requests, we confirm the instrument list and service scope. For repeat bookings, we check your previous work and current requirements. For scheduling, we look at collection timing, job priority and the most suitable turnaround for your site.
Our team includes Lebohang Motaung, Rukshana Manuel, Bertus Swanepoel, Khanyisile Nxumalo, Tshepo Radebe and Candice Jacobs, so your request is handled by people who deal with calibration work every day. If anything is missing from your list, we will ask for it clearly so the job can move ahead without confusion.
Good account support should make your job easier not harder. That means clear notes, proper records and a straightforward path from enquiry to collection, calibration and return.
